Mangaluru, Dec 29, 2014: At the Domestic LPG Consumers Grievance Redressal Meet convened at the DC office here on December 29, Monday, the District Administration has directed oil companies and LPG distribution agencies to supply cylinders to consumers within ten days. The Administration also said complaints can be filed against the agencies if they fail to heed to the directive.
Earlier presiding over the meeting, Deputy Commissioner A.B. Ibrahim said the administration has received several complaints of long delay in supplying LPG cylinders and stressed the need to solve the same at the earliest.
Dinaker Tonse, Regional General Manager of BPCL said as is the procedure a cylinder has to be supplied within 48 hours of booking, but the procedure may take time depending on its transportation from the refill station to the distribution agency and from there to the consumer.
The DC finally instructed the BPCL, HPCL, IOCL as well as their dealers to supply cylinders within ten days and asked aggrieved consumers to call the toll free numbers of the oil companies to lodge complaints.
On the Direct Benefit Transfer of LPG scheme, the DC said just 22 per cent progress has been registered as many have not linked their accounts.
BPCL Regional General Manager Dinaker Tonse said an advance of Rs 568 will be credited to the bank account of the consumer no sooner the first booking is made and once the cylinder is delivered the subsidy will be credited the same day, he added.
All oil companies were asked by the DC to hold grievance redressal meets every month to facilitate consumers.
Saravanan, HPCL Regional Manager, Sharanabasappa, Deputy Director of Department of Food and Civil Supplies and others were present.