Mangaluru International Airport stands 5th in customer satisfaction survey

Mangalore Today News Network

Mangaluru, Jan 11, 2016: Mangaluru International Airport  has secured the fifth spot among the 53 Tier II airports in the nation as far as customer satisfaction is concerned. 

J.T. Radhakrishna, Director of MIA says  the ranking was given as per the Customer Satisfaction Survey  conducted during the period July-December 2015  through a private agency by the Airports Authority of India. MIA got an overall rating of 4.75 in the five point scale, he added. Radhakrishna has described this as a remarkable achievement  of the MIA. The rating in terms of cleanliness of terminal building was 4.82 while the rating  for cleanliness of toilets and washroom  was 4.79.

All the 53 airports included in the survey had handled a passenger traffic  of 15 lakh during a year.