Udupi, April 03, 2015: A person who ordered a mobile telephone battery charger through an e-retailer was surprised when he received a stone instead of the charger here on Thursday. This is the second incident of a stone being received by a in the last three weeks in Udupi.
Rajesh Nayak, a cashier in a bakery, had ordered a mobile telephone batter charger (power bank) costing Rs. 1,499 from an e-retailer on March 25. The item was shipped on March 28. A delivery agent from the courier service delivered to him at the bakery at around 11.30 a.m.
Since it was ordered under the ‘cash on delivery’ option, he paid the money to the delivery agent. When he opened the parcel, he found a stone instead of a mobile battery charger.
Mr. Nayak told The Hindu that the delivery agent had just gone out of the bakery after delivering it.
He immediately called the agent and showed him the stone. The agent called the courier service and informed them about it.
“The agent immediately returned the entire amount. I also went to the office of the courier service and complained there. They in turn complained to the e-retailer. The e-retailer has assured me that it will conduct an enquiry into the matter. I have not registered any police complaint,” he said.
Mr. Nayak had earlier ordered a memory card, shirt and a bag from the same e-retailer and faced no problem.
“Now I have lost confidence in the e-retailer. I had ordered another mobile telephone batter charger with the same e-retailer, which I have cancelled. I will no longer be ordering anything from e-retailers,” he said.
In an earlier incident on March 12, a photographer Sharat Kumar from Malpe, had ordered a Canon EOS 60D DSLR camera worth Rs. 50,990 from the same e-retailer and got a stone incident. The courier service, which is the same in both the cases, had returned the entire amount.
Gururaj Kamath, Assistant Manager of the courier service, said that the job of the courier service was limited to delivering the parcels.
“But in both cases — in Malpe and Manipal — we have returned the amount immediately after knowing that a stone was delivered. We ensure that the customer is not put to any inconvenience. We have informed the e-retailer of these incidents and an inquiry is on,” he said.
Courtesy: The hindu