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MIA rating in customer satisfaction survey shot up to number 2

MIA rating in customer satisfaction survey shot up to number 2


Mangalore Today News Network

Mangaluru, May 5, 2015: MIA - Mangaluru International Airport  at Kenjar has shot up  its customer rating in satisfaction. In the recent  customer satisfaction survey - round III (January to June 2015) conducted by an external agency on behalf of the Airports Authority of India (AAI), MIA has improved its position from eight in round II for last six months of previous year (July to December) to second in the latest survey, published on AAI on its website www.aai.aero.


MIA rating in  customer satisfaction survey shot up to number 2MIA with  4.82 points out of a maximum of five to be ranked second as against 4.65 in round two and 4.38 in round one. Chandigarh with a score of 4.84 is ranked first on a five point scale in 53 airports to be ranked number one. Mangaluru, and Raipur are in second position with rating of 4.82 respectively, and Dehradun airport is on third position with rating of (4.79). Chandigarh incidentally was number two in rankings in round II of the survey (July-December 2014).

Airport is assessed on 33 parameters including ground transportation to and from airport, parking facilities, value for money of parking facilities, availability of baggage carts/trolleys, waiting time in check-in queue/line, efficiency  at of check-in,  staff  courtesy and helpfulness of check in-staff; waiting time at passport/immigration counters, courtesy and helpfulness of inspection and security staff, thoroughness of security staff, personal ID inspection and so on.

MIA director J T Radhakrishna interacting with media stated that it has  done better in cleanliness including building maintenance. Passenger amenities such as food outlets and shops have been added.  The aims on improving the aesthetics of the airport surroundings too helped,  adding the increase in number of flights - domestic and international (an average of 44 movements per day) too has helped boost the rankings. The introduction of pre-paid SIM cards for international flyers - a must at all international airports, and a focused attention on passenger amenities and requirements has helped a lot and this is reflected in the survey.  With courtesy of security and airline staff too playing a vital role in boosting the rankings, Radhakrishna said,  CISF that is in charge of airport security and cheerful disposition of staff of various airlines to have helped boost MIAs rankings.

Such a survey is intended for airports that handle less than 15 lakh passengers per annum. MIA during 2014-15 handled 13-lakh odd passengers - both domestic and international as against 12.55-lakh passengers in 2013-14. A separate survey is carried out to assess customer satisfaction survey for private airports in the metros, Radhakrishna explained adding that such surveys help keep every AAI airports on their toes to provide best possible service to people.


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