Mangaluru, Mar 27, 2019: Karnataka Bank has entered into an agreement with M/s Karvy DigiKonnect Ltd for total Management of Contact Centre operations. The MOU has been exchanged between Shri Mahabaleshwara M S, Managing Director & CEO of Karnataka Bank and Shri Makesh Sankaran, CEO of Karvy DigiKonnect Ltd, at Bank’s Headquarters, Mangaluru, today.
Speaking on the occasion Shri Mahabaleshwara M S, Managing Director & CEO of Bank said “As a part of Transformation journey, the Bank has engaged the services of Karvy DigiKonnect Ltd for managing its Contact Centre operations, which will be an effective interface between the Bank and millions of its customers. As more and more customers are opting for digital banking channel, our customers’ total experience will be further improved with this 24x7 facility.
This multi-channel and multilingual Contact Centre provides robust and cost-effective support for both Inbound and Outbound communication with customers and maximizes their satisfaction with our services and Bank is happy to take customer service to the next level”.